Your coffee bags ready for posting today…
It’s great to know that your coffee bags are carefully looked after and prepared for sending when they are ordered. Because of this we maintain stock levels which mean that your coffee bags are packaged and posted the same day provided the order is recieved by 2pm
How Do We Send Your Order?
We send orders to anywhere in the world from our factory in Shrewsbury, Shropshire, and have a particularly large client base in the UK, USA Europe, Australia and Canada. If you order before 2pm, we will post out the same day, except Saturdays where your order will be sent out the following Monday. Order after 2pm will be sent out the next weekday. Once your order has been despatched, we will confirm it on an email with any tracking number.
All items are carefully packaged to ensure that they arrive in great condition. We personally send all parcels, and maintain high quality standards at every stage of your purchase and delivery. We use Royal Mail and DHL Express to send all of our orders.
UK – Mainland excluding Scottish Highlands and Islands and Channel Islands
First Class: £3.50 up to 1kg, £5.50 up to £2kg (1-2 days)
Second Class: £2.95 up to 2kg (2-4 days)
Next Day Delivery: £6.90 DHL Express (Next Working Day, requires signature, needs to be ordered before 2pm – under 2kg) If ordering on a weekend or holiday, orders will be despatched the next working day.
Next Day Saturday Delivery: £15.50 (arrives Saturday before 1pm, requires a signature – needs to be ordered before 2pm on Friday)
Airmail First Class: £12.10 (typically 2-5 working days)
DHL Express £19.95 (typically 1-3 days requires a signature on delivery tracked and SMS/email notifications)
Airmail First Class £18.50 (typically 5-9 working days, tracking not available with this option)
DHL Express £17.50 (typically 1-3 working days, required a signature on delivery, tracked and SMS/email notification)
Airmail First Class £20.10(typically 5-9 working days, tracking not available with this option)
DHL Express £23.90 (typically 1-3 working days, required a signature on delivery, tracked and SMS/email notification)
Canada and Rest of the World
Airmail First Class £18.50(typically 5-9 working days, tracking not available with this option)
DHL Express £27.95 (typically 1-3 working days, required a signature on delivery, tracked and SMS/email notification)
Further Delivery Information to Note
Most orders arrive on time, but there will inevitably be times when orders take longer to arrive due to times of higher demand such as holidays or things such as Black Friday.
‘Next Day’ deliveries to mainland UK are not made on weekends or bank holidays (but you can upgrade to Saturday Delivery if required). ‘Next Day’ orders placed on a weekend will be despatched the following Monday (orTuesday on a bank holiday) for arrival on Tuesday.
For our own security and peace of mind, we may sometimes upgrade the delivery to a ‘signed for’ option, but this would be at our own cost.
If there is a possibility of your country or customs taxing you any orders, then we are sorry but we cannot be liable for those. However for orders to the USA we will cover customs duties and taxes for orders to the value of $800 or less.
If your order is returned to us for any reason then we will re-send it to you, but would have to charge a new postage fee for this service.
If your order hasn’t arrived then it could be held up with customs of postal officials. We advise UK customers to wait 15 after the estimated delivery time, before we can assess whether we can refund or re-ship the coffee bags. Overseas customers will need to wait 30 days after the estimated delivery time so that we can take I any unexpected customs or postal delays.
Please report any missing items or damaged items to us within 7 days of receipt on email email@example.com
If you have any further delivery queries then please contact us by email on firstname.lastname@example.org